DOG BOARDING

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Some infos before you make the reservation

We have two types of spaces:

  • STANDARD BOX: these spaces have a surface area of ​​18m2 and are suitable for hosting up to 2 giant dogs (Great Danes) or 3 medium-sized dogs (setters, cockers, etc.).
    During the winter this area is heated with 3 pellet stoves while in the summer there is an air conditioning system and fans along the entire corridor that overlooks the sleeping areas of the garages. The platforms are made of wood, raised from the floor and blankets/pillows are provided according to the needs of the guests.
  • SUITE: these spaces are 250sqft large, they have an internal area and an external area. The internal area can be heated on request. In the summer every suite has its own fan. There are also nebulizers to lower temperatures during the hottest days. Orthopedic beds by Kuranda are included for all guests, we provide beds and blankets for our clients.

It’s possible to visit our facilities through a tour from our external gardens. Unfortunately the access for the internal areas is allowed only to staff but we wanted to add 360 ° photos of our spaces to help you in your choice and so you can feel more comfortable entrusting your furry pets to us.

Standard Box

360 degree photos

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Suite

360 degree photos

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Walking Areas

360 degree photos

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To help your dog have a pleasant stay during your absence, we will also need your help. Such as? Read below …

Boarding Checklist

  • Bring your national ID or passport
  • Check all your pets vaccines to make sure they are up to date (keep reading down here..)
  • Dogs must have their microchip
  • We suggest to use protection for dogs/cats with antiflea treatment (collar, drops or tablet); you can by in our store as well
  • If applicable for medications; please provide instructions with medications clearly labeled.
  • If you don’t want to change his food, pre-bag all meals into individual Ziploc bags (1 meal =1 bag). If your dog is staying more than 7 days you can bring his/her food bin or bag with its measuring cup.
  • Do NOT bring bowls. We provide them! If you want just bring his/her favorite toy. We have many blankets we wash and dry after every use but if you prefer to bring your dog’s favourite blanket please bring it
  • Bring dogs with collars or harness and leave the leash to us. We will give you back at check-out

Vaccinations recommended

All dogs visiting our facilities must be up to date with their triennial vaccination. In Italy is called ESAVALENTE or PENTAVALENTE.

US vaccines names may be different. In this case you must check if the your dogs have been vaccinated in the last 12 months with these vaccines: DA2PP + LEPTO or DA2PLP (which contains lepto).

LEPTO vaccine must be done in the last 12 months.We will not accept dogs and cats without this vaccination unless they have a paper from their vet saying:

  • They are too old and cannot be vaccinated
  • They have health issues

Dogs who decide to get also the recommended vaccine for bronco tracheitis must follow the the scheme:

Nobivac KC (dogs can be boarded at least 10 days after the administration)

If you don’t follow the scheme we cannot accept dogs in our facilities

Dogs coming from outside Italy must have their pet passport with the rabies vaccine up to date.

How to help your dog?

Dogs boarding facilities could be the best place in the earth for us BUT for our pets leaving their owners can be a sort of tragedy! To help them to live not traumatically the separation from their owners we give you the following tips:

INTEGRATION

For dogs who have never been in a kennel we recommend doing a free daily trial. This allows the animal to know both us and our facilities. When you come to collect them, they will understand that they have not been abandoned and that, sooner or later, you will come back to get them.

How does it work?
Bring your dog to us in the morning (between 9 and 10 am) and come and collect him/her in the afternoon (between 4 and 6 pm).
The trial is free and must be booked to check our availability; they are usually carried out from Monday to Saturday except for the following periods:

  • JUNE: the trial can only be booked on Tuesdays, Wednesdays and Thursdays
  • JULY and AUGUST: no trials are carried out
  • SEPTEMBER: no trials are carried out until September 15th
  • CHRISTMAS: no trials are carried out from 15 December to 7 January

We therefore strongly recommend that you organize in advance. The test does not necessarily have to be done close to holidays; dogs remember even months/years later the places and experiences they live.

WHAT TO COMMUNICATE WHEN YOU BRING HIM/HER TO US?

Food
Just let us know his/her eating needs (eat fish, lamb, beef, etc.) and how many times a day he/she eat at home.

We will try not to change his eating habits.

Behaviour
Inform the staff on arrival of all the diseases that your dog/cat has.
Warn if the dog is aggressive with strangers/other dogs and if it is a dog that tends to escape.
If he/she is afraid of thunderstorms it is good to know! We will find for him/her a more isolated and quiet box.

WHAT IS INCLUDED IN THE RATES?

  • Daily cleaning and sanitation of the box
  • High quality croquettes Denkadog Premium Line and Prolife
  • Clean blankets, hygienic bowls and kennels of various sizes
  • Morning and afternoon walk (approximately 2 hours)
  • Kuranda orthopedic dog bed (for suites only)

WHAT SERVICES CAN BE ADDED?

  • Winter heating (we have 3 pellet stoves and many heating lamps) € 5,00 per night, per space. Heating is included for all pets in the High Christmas season
  • ExSpot anti-parasitic treatment (€8 for small dogs, €16 for medium dogs, €24 for large dogs)
  • Grooming, must be booked. To better manage the service, you can choose whether to collect the dog in the late morning (between 12pm and 12:30pm) or in the afternoon (between 6pm and 6:30pm). The booked services can eventually be canceled at least 24 hours in advance. If the services are canceled at the last minute or the dog is picked up before the agreed time, the service will still be charged.
  • Medicinal injection or administration of tablets (from €1 to € 10 per day depending the instructions provided)
  • Activities with our educators. These activities last about 30 minutes during which photos/videos are sent to the owners. The activities vary according to the dog’s character or the period/temperature in which they take place and are always decided by our educators from time to time (€ 15 for about 30 minutes per dog)

PHOTOS UPDATES?

To ask for information about your dog/cat, you can always write to us on Whatsapp.
Every day, if we have enough time, we try to post photos of our guests on our social channels (Facebook, Instagram and on OUR WEBSITE) and we can also send them to customers who request them via Whatsapp.
For those who would like a daily update with photos/videos, we have a service at a cost of € 2.50 per day.

HOW CAN YOU PAY?

We accept the following payment methods:

  • Cash
  • Credit card (Visa, Mastercard and American Express)
  • Debit Card
  • Satispay

We do not accept bank checks.

You can pay with bank transfer but must be done at least 7 days before the departure:

Bank account: Von Casa Falco S.r.l.

IBAN: IT35N0880760870000000072275

BIC/SWIFT: ICRAITRRBSG

Enter the name of the dog/cat and the date of arrival in the reason for payment.

ARRIVALS AND DEPARTURES

Check-in hours (all year, except July and August)

Monday – Saturday
Morning 9am/12:30pm and afternoon 3:30pm/6:30pm

Sunday
Just morning from 10am until 12pm

Check-out hours

Monday – Saturday
Morning 9am/12:30pm (included in the rate)
Afternoon 3:30pm/6:30pm (an extra night will be charged)

Sunday
Just morning from 10am until 12pm

FOR SUMMER RESERVATION PLEASE VISIT THIS PAGE

The opening hours of our dog center try to meet the rules of good neighborliness. For this reason we can not accept or deliver dogs/cats outside the opening hours.

PRICE LIST

SEASONAL RATES

TERMS AND CONDITIONS


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