Some infos before you make the reservation

We have two types of spaces:

STANDARD BOX: these spaces are are 200 sqft large, they have an internal area and an external area. The internal area can be heated on request. In the summer we have fans all along the internal corridor. There are also nebulizers to lower temperatures during the hottest days. They are furnished with wooden raised beds, we provide beds and blankets for our clients.
SUITE: these spaces are 250sqft large, they have an internal area and an external area. The internal area can be heated on request. In the summer every suite has its own fan. There are also nebulizers to lower temperatures during the hottest days. Orthopedic beds by Kuranda are included for all guests, we provide beds and blankets for our clients.

It’s possible to visit our facilities through a tour from our external gardens. Unfortunately the access for the internal areas is allowed only to staff but we wanted to add 360 ° photos of our spaces to help you in your choice and so you can feel more comfortable entrusting your furry pets to us.

Standard Box

Suite

Walking Areas

To help your dog have a pleasant stay during your absence, we will also need your help. Such as? Read below …

Boarding Checklist

Bring your national ID or passport
Check all your pets vaccines to make sure they are up to date (keep reading down here..)
Dogs must have their microchip
We suggest to use protection for dogs/cats with antiflea treatment (collar, drops or tablet)
If applicable for medications; please provide instructions with medications clearly labeled.
If you don’t want to change his food, pre-bag all meals into individual Ziploc bags (1 meal =1 bag). If your dog is staying more than 7 days you can bring his/her food bin or bag with its measuring cup.
Do NOT bring bowls. We provide them! If you want just bring his/her favorite toy. We have many blankets we wash and dry after every use but if you prefer to bring your dog’s favourite blanket please bring it
Bring dogs with collars or harness and leave the leash to us. We will give you back at check-out

Vaccinations recommended

All dogs visiting our facilities must be up to date with their triennial vaccination. In Italy is called ESAVALENTE or PENTAVALENTE.

US vaccines names may be different. In this case you must check if the your dogs have been vaccinated in the last 12 months with these vaccines: DA2PP + LEPTO or DA2PLP (which contains lepto).

LEPTO vaccine must be done in the last 12 months.We will not accept dogs and cats without this vaccination unless they have a paper from their vet saying:

They are too old and cannot be vaccinated
They have health issues

Dogs who decide to get also the recommended vaccine for bronco tracheitis must follow the the scheme:

Nobivac KC (dogs can be boarded at least 10 days after the administration)

If you don’t follow the scheme we cannot accept dogs in our facilities

Dogs coming from outside Italy must have their pet passport with the rabies vaccine up to date.

How to help your dog?

Dogs boarding facilities could be the best place in the earth for us BUT for our pets leaving their owners can be a sort of tragedy! To help them to live not traumatically the separation from their owners we give you the following tips:

INTEGRATION

For dogs that have never been boarded before we recommend doing a few hours’ trial. This allows the animal to know both us and our structure. When you come back, he/she will understand that you have not abandoned them forever and you will pick them up.

How does it work
Bring the dog in the morning (between 9am and 10pm) and come and pick him/her up in the afternoon (between 4 and 6pm). The trial is free and can be done from Monday to Saturday (in July we do trials from Tuesday to Friday). You need to book it in advance to check our availability.

WE DON’T DO TRIALS IN AUGUST, for this reason we suggest to plan it in advance. Dogs remember the experience also if it’s done several months before, you don’t need to do the trials just before leaving.

You can always come to see our facilities during our opening times.

WHAT TO COMMUNICATE WHEN YOU BRING HIM/HER TO US?

Food
Just let us know his/her eating needs (eat fish, lamb, beef, etc.) and how many times a day he/she eat at home.

We will try not to change his eating habits.

Behaviour
Inform the staff on arrival of all the diseases that your dog/cat has.
Warn if the dog is aggressive with strangers/other dogs and if it is a dog that tends to escape.
If he/she is afraid of thunderstorms it is good to know! We will find for him/her a more isolated and quiet box.

WHAT IS INCLUDED IN THE RATES?

Daily cleaning and sanitation of the box
High quality croquettes Denkadog Premium Line and Prolife
Clean blankets, hygienic bowls and kennels of various sizes
Morning and afternoon walk (approximately 2 hours)
Kuranda orthopedic dog bed (for suites only)

WHAT SERVICES CAN BE ADDED?

Winter heating (we have 3 wood stoves and many heating lamps) € 5,00 per night
ExSpot anti-parasitic treatment (€8 for small dogs, €16 for medium dogs, €24 for large dogs)
Grooming, must be booked. To better manage the service, you can choose whether to collect the dog in the late morning (between 12pm and 12:30pm) or in the afternoon (between 6pm and 6:30pm). The booked services can eventually be canceled at least 24 hours in advance. If the services are canceled at the last minute or the dog is picked up before the agreed time, the service will still be charged.
Medicinal injection or administration of tablets (from €1 to € 10 per day depending the instructions provided)
Activities with our educators. These activities last about 30 minutes during which photos/videos are sent to the owners. The activities vary according to the dog’s character or the period/temperature in which they take place and are always decided by our educators from time to time (€ 15 for about 30 minutes per dog)

PHOTOS UPDATES?

To ask for information about your dog/cat, you can always write to us on Whatsapp (preferable) or call us during opening hours.
Every day, if we have enough time, we try to post photos of our guests on our social channels (Facebook, Instagram and on OUR WEBSITE) and we can also send them to customers who request them via Whatsapp.
For those who would like a daily update with photos/videos, we have a service at a cost of € 2.50 per day.

HOW CAN YOU PAY?

We accept the following payment methods:

Cash
Credit card (not Amex and Diners)
Debit Card
Satispay

We do not accept American Express and bank checks.

You can pay with bank transfer but must be done at least 7 days before the departure:

Bank account: Von Casa Falco S.r.l.

IBAN: IT35N0880760870000000072275

BIC/SWIFT: ICRAITRRBSG

Enter the name of the dog/cat and the date of arrival in the reason for payment.

ARRIVALS AND DEPARTURES

Check-in hours (all year, except July and August)

Monday – Saturday
Morning 9am/12:30pm and afternoon 3:30pm/6:30pm

Sunday
Just morning from 10am until 12pm

Check-out hours

Monday – Saturday
Morning 9am/12:30pm (included in the rate)
Afternoon 3:30pm/6:30pm (an extra night will be charged)

Sunday
Just morning from 10am until 12pm

FOR RESERVATION MADE FOR JULY AND AUGUST VISIT THIS PAGE

The opening hours of our dog center try to meet the rules of good neighborliness. For this reason we can not accept or deliver dogs/cats outside the opening hours.