The months of July and August are quite busy for us. For this reason we adopt different conditions in order to be able to offer our guests the same quality standards to which they are accustomed throughout the year.

TRIALS DAYS

It is possible, for dogs that have never been hosted in a boarding house, to carry out a trial day from TUESDAY to FRIDAY. Trials start between 9am and 10am and finishes between 4pm and 6pm.
If you can only carry out the trial day on Saturday, try to keep this in mind and organize it in time; these trials do not necessarily have to be done close to the holidays, they can also be done months before.

Reservations are also required for the trial day, the dogs must be accompanied by their booklet certifying the presence of microchips and that vaccinations are in order.

IN AUGUST WE DON’T DO TRIALS!

WHEN TO BOOK

We recommend booking your boarding space for the summer months well in advance. Approximately by May to be sure of finding a place available.

MINIMUM STAY

For the month of July there is a minimum stay of 3 nights.
For the month of August there is a minimum stay of 5 nights.

CHECK-IN HOURS

Monday – Saturday
AFTERNOON ONLY – from 3.30pm to 6.30pm

Sunday
ONLY IN THE MORNING – from 10am to 12pm

Customers who necessarily want to come in the morning will be able to do so by reserving the space from the previous night, in this way the space will already be ready and clean when they arrive.

Dogs that arrive in the morning, without a reservation, could be rejected by the staff.

CHECK-OUT HOURS

The collection of the dog/cat must take place within the morning. From Monday to Saturday there is the possibility to collect the animals also in the afternoon, in this case an extra night is calculated.

HIGH SEASON SUPPLEMENT

For the months of July and August there is a supplement of €3 per night per dog/cat

ADDITIONAL SERVICES

On request, various services can be added to the boarding service:

• ExSpot anti-parasitic treatment (€8 for small dogs, €16 for medium dogs, €24 for large dogs)
• Grooming, must be booked. To better manage the service, you can choose whether to collect the dog in the late morning (between 12pm and 12:30pm) or in the afternoon (between 6pm and 6:30pm). The booked services can eventually be canceled at least 24 hours in advance. If the services are canceled at the last minute or the dog is picked up before the agreed time, the service will still be charged.
• Medicinal injection or administration of tablets (from €1 to € 10 per day depending the instructions provided)
• Activities with our educators. These activities last about 30 minutes during which photos/videos are sent to the owners. The activities vary according to the dog’s character or the period/temperature in which they take place and are always decided by our educators from time to time (€ 15 for about 30 minutes per dog)

PHOTOS UPDATES?

To ask for information about your dog/cat, you can always write to us on Whatsapp (preferable) or call us during opening hours.
Every day, if we have enough time, we try to post photos of our guests on our social channels (Facebook, Instagram and on OUR WEBSITE) and we can also send them to customers who request them via Whatsapp.
For those who would like a daily update with photos/videos, we have a service at a cost of € 2.50 per day.

DEPOSIT TO CONFIRM SUMMER BOOKINGS

To confirm reservations for July and August, a deposit of €100 is required (or the total amount of the reservation if the amount is lower). This deposit can be paid directly on the spot or by bank transfer:

Bank account: Von Casa Falco S.r.l.
IBAN: IT35N0880760870000000072275
BIC/SWIFT: ICRAITRRBSG

Enter the name of the dog/cat and the date of arrival in the reason for payment.

Reservations will be considered confirmed only after sending the deposit.

CANCELLATION POLICY

There are no refunds of deposits paid for the summer months. You can keep the deposit usable within the calendar year under these conditions:
100% if cancellation occurs 30 days before arrival
50% if cancellation occurs 7 days before arrival

BALANCE

The balance will be paid directly at check-out.
We accept the following payment methods:

• Cash
• Credit card (not Amex and Diners)
• Debit Card
• Satispay

It is also possible to pay by bank transfer at least 7 days before departure.